Serviceware provides software solutions for the digitalization and automation of ITFM processes to increase service quality and reduce service costs by up to 40%. We already work with 12 of the biggest companies in Germany as well as many others around Europe in delivering strategic enablers to transform their businesses. A successful post COVID-19 response requires a review of all product and service lines, projects and programs to identify cost savings and the impact on revenue, profitability and jobs. How can you achieve this? Serviceware, that’s how.
Digital transformation offers huge opportunities, but comes with big challenges. Developing new initiatives driven by cloud and digital technology pushes up your IT spend and requires a more agile way of accounting for and managing your IT finance. You need today's technology services to be clear and transparent, helping business and IT executives connect, communicate and cooperate.
"In the past, we would spend hours discussing whether IT was too expensive. Now we are having discussions about specific measures to drive down costs. We will spend time on these meetings, but it's time well spent."Senior project manager, financial services.
"Having this transparency for customers (i.e. business users) generates a lot of trust, which was missing before. It's much easier to move our discussions beyond 'You're too expensive' and 'No we're not' to more fruitful ones around how we can work together to cut costs."Senior project manager, financial services.
We commissioned Forrester Consulting to interview Serviceware ITFM customers. Their responses are detailed in the study - The Total Economic Impact of Serviceware Financial. – Download the entire infographic here!
What did customers use before deploying the Serviceware solution? 3 out of 4 had some sort of customized enterprise resource planning tool in place and/or juggled multiple spread sheets without achieving the transparency they needed.
Dr. Alexander Becker
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