Gartner IT Symposium Xpo

November 6-9, 2023
Barcelona, Spain

About the event

Guiding CIOs and IT executives through the future of technology.

Thriving in times of intense economic and social volatility requires organizations to find new forms of efficiency in their operations, scale their productivity and pioneer new business models. To be effective, CIOs and IT executives must create a technology strategy that is resilient to change and flexible to deal with uncertainty.

The Gartner IT Symposium/Xpo 2023 conference explores innovative and transformational opportunities with a global community of experts and peers. Walk away with insights and expert guidance on the future direction of technology, best practices to define and validate IT strategies and real-world examples on how to execute on key initiatives.

CIOs and IT leaders come together in Barcelona to explore the technology, insights and trends shaping the future of IT and business, including accelerating business transformation, cybersecurity, customer experience, data analytics, executive leadership and more — including the impact of generative AI on every industry and job role.

Meet Serviceware at Gartner's IT Symposium|Xpo 2023 in Barcelona. We are thrilled to be able to support the event as a SILVER technology partner!

The GARTNER IT Symposium|Xpo is the place to be for the modern CIO and the modern CFO and is expected to be a sell-out event with more than 7.000 attendees.


This year's conference key topics include:

  • Technology Investments and Value
  • AI, Data and Analytics
  • Digital and Business Transformation
  • Applied Innovation
  • Cloud, Infrastructure and Operations
  • Customer and Citizen Service Experience

Serviceware will present the following topics:

  • The Serviceware Digital Value Model (DVM)
  • Technology Business Management
  • The AI Revolution in Customer Service
  • IT Financial Management
  • IT Project Portfolio Management


Dr. Alexander Becker

Dr. Alexander Becker
Chief Operating Officer, Serviceware SE

Fabian Mieloch

Fabian Mieloch
Senior Enterprise Solution Engineer, Serviceware SE


Jennifer Krämer
Service Portfolio Manager, Serviceware SE


Where the action is happening

LocationInternational Barcelona Convention Centre
Plaça de Willy Brandt, 11-14
08019 Barcelona, Spain


Our stand number will be announced soon.

Book a meeting now!


Join us!Megaphone

If you have any questions, feel free to contact us:

Tel: +49 6434 9450 0

E-mail: events@serviceware-se.com