Partner Community Day 2019

Leonardo Hotel Frankfurt South
Tuesday, 12 November 2019 10am – 6pm

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Partner Community Day 2019

Partner Community Day 2019

For the first time we invite all of our partners to get together and discuss the future of our joint innovations

Serviceware, its solutions, and its visions have developed rapidly in recent years. Under the banner of Leonardo da Vinci, one of the greates innovators of all time, we invite you to Frankfurt to have a lot at the future of service together.

Tuesday, 12 November 2019
11am – 6pm
Leonardo Hotel Frankfurt South

Look forward to several key talks and discussion on various topics, such as the current product road map, the recent addition of our new performance management solution Serviceware Performance, as well as strategies for the future coorporation between you, our valued partners, and us.


10am – 11am


11am – 11.10am

Opening: Welcome to a World of Innovations!

11.10am – 11.30am

Sketching the Future – Company Update and Strategy

Alexander Becker & Dirk K. Martin, CEOs, Serviceware

11.30am – 12pm

The Art of Innovation – Product Strategy and Roadmap Including New Features & Functions

Cordula Bauer, Head of Product Development

12pm – 12.15pm

Coffee Break & Networking

12.15pm – 1pm

Breakout Sessions in 3 Tracks

Track I: Living in a New Renaissance – Serviceware Financial Management Market Opportunities
Tom Schröder

Track II: cubus and Serviceware – A New School of Thought and What it Means to You
Claudia Blümle, Jutta Graupner, & Tom Schröder

Track III: Advanced Use Cases with Serviceware Processes – Painting a Mona Lisa Smile on Customer Faces
Armin Schaefthaler

1pm – 2 pm


2pm – 2.40 pm

Breakout Sessions in 3 Tracks

Track I: Beyond the Drawing Board – Serviceware Financial Management Demo
Fabian Mieloch, Enterprise Solution Engineer

Track II: Success in Numbers – Serviceware Performance Management Demo

Track III: Serviceware Processes – What's New
Oliver Goldapp

2.40pm – 3.15 pm

Breakout Sessions in 3 Tracks

Track I: In Brick and Mortar – How to Succeed with Serviceware Financial Management
Fabian Mieloch, Account Manager

Track II: The Mona Lisa Effect – Serviceware Performance Management on the Move

Track III: Serviceware Processes - What's New
Oliver Goldapp

3.15pm – 3.30pm

Coffee Break & Networking

3.30pm – 4.30 pm

Breakout Sessions in 2 Tracks

Track I (3.30pm – 4.00pm): A Work of Art – Serviceware Financial Management Customer Success Story
Bernd Worlitzer

Track I (4.00pm – 4.30pm): Story of a 15+ Years Partnership with cubus
Yves Perrot, CORE

Track II: Deep Dive into Serviceware Processes’ BPMN Modeller, New Features in Version 6.5
Armin Schaefthaler

from 4.40pm

Networking Dinner

5pm – 6pm

Story Teller John Rogers – Innovate or Die! The Horrible History of Innovation


Leonardo Hotel Frankfurt South
Isenburger Schneise 40
60528 Frankfurt

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