RIA Study 2021


Serviceware has once again been named the #1 provider for IT and Enterprise Service Management in 2021

Download your copy of the Vendor Selection Matrix™

medaille-ria-vsm-gewinnerThe findings come from the German analyst firm Research in Action (RIA) that surveyed 750 IT budget managers from all over Germany. In the "Vendor Selection Matrix for IT and Enterprise Service Management", Serviceware takes first place in the recommendation index and for the values for the customer satisfaction.

It is the fourth year in a row that Serviceware has come out on top of the The Vendor Selection Matrix™, which is a survey for comparative vendor evaluation primarily based on a survey of IT executives. The evaluation is completed by interviews with the software or service providers, users, as well as assessments from independent analysts at RIA.

Download the Vendor Selection Matrix for IT and Enterprise Service Management and find out for yourself!


Included in the study…

In which Enterprise Service Management and ITSM segments CIO's of medium-sized companies will invest in 2021.
What their top priorities are.
How you should assess trend topics such as AI or bots.
What you can expect from the 20 providers and why Serviceware remains number 1!

For the "Vendor Selection Matrix - IT and Enterprise Service Management: The Top 20 Vendors for the Upper Medium-Sized Businesses in Germany 2021", the German analyst company Research in Action (RIA) has surveyed 750 IT budget owners from all over Germany.