RIA Study 2021 Vendor Selection Matrix

Serviceware named the #1 provider for IT and Enterprise Service Management in 2021

Download your copy of the Vendor Selection Matrix™ to see the benefits Serviceware can bring to your business

medaille-ria-vsm-gewinnerAnalyst firm Research in Action (RIA) has surveyed 750 IT budget managers in Germany. In the "Vendor Selection Matrix for IT and Enterprise Service Management," Serviceware retains first place in the recommendation index and for customer satisfaction.

It is the fourth year in a row that Serviceware has come out on top of the The Vendor Selection Matrix™, which is a survey for comparative vendor evaluation primarily based on a survey of IT executives. The evaluation is completed by interviews with the software or service providers, users, as well as assessments from independent analysts at RIA.

Download the Vendor Selection Matrix for IT and Enterprise Service Management and find out for yourself!


Included in the study…

In which Enterprise Service Management and ITSM segments CIO's of medium-sized companies will invest in 2021.
What are the top priorities for this group of business leaders
How you can assess the latest trend topics such as AI or bots.
What you can expect from the 20 providers and why Serviceware remains the number 1 choice.

Every year, Research In Action surveys 10,000+ enterprise IT and business decision makers to gain insights on strategy, investments and ongoing challenges of technology innovation in the IT and marketing automation realm. 

The Vendor Selection Matrix™ is a primarily survey-based methodology for vendor evaluation where 62.5 % of the evaluation is based on a survey of enterprise IT or business decision makers and 37.5 % on the analyst’s opinion.