Analyst firm Research in Action (RIA) has surveyed 750 IT budget managers in Germany. In the "Vendor Selection Matrix for IT and Enterprise Service Management," Serviceware retains first place in the recommendation index and for customer satisfaction.
It is the fourth year in a row that Serviceware has come out on top of the The Vendor Selection Matrix™, which is a survey for comparative vendor evaluation primarily based on a survey of IT executives. The evaluation is completed by interviews with the software or service providers, users, as well as assessments from independent analysts at RIA.
Download the Vendor Selection Matrix for IT and Enterprise Service Management and find out for yourself!
Every year, Research In Action surveys 10,000+ enterprise IT and business decision makers to gain insights on strategy, investments and ongoing challenges of technology innovation in the IT and marketing automation realm.
The Vendor Selection Matrix™ is a primarily survey-based methodology for vendor evaluation where 62.5 % of the evaluation is based on a survey of enterprise IT or business decision makers and 37.5 % on the analyst’s opinion.