ITSM Software Comparison

Serviceware again market leader for IT and Enterprise Service Software

For the second time in a row Serviceware ranks #1 in the the RIA “Vendor Selection Matrix for IT and Enterprise Service Management” and takes first place in customer satisfaction.

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Current Market Overview IT and Enterprise Service Software

Find out in the study…

Which topics particularly concern IT managers in 2019.
How the participants assess the maturity of IT Service Management compared to 2018.
How the 20 leading providers of IT and enterprise service management software perform in the evaluation

The RIA Vendor Selection Matrix™

For the “Vendor Selection Matrix – IT and Enterprise Service Management SaaS and Software: The top 20 providers for the upper midmarket in Germany 2019”, the German analysts from Research in Action (RIA) surveyed 750 IT budget managers from all over Germany.