Serviceware Performance in the BARC's BI Analytics survey 21.

The BARC BI & Analytics Survey 21: 100% of customers are satisfied with Serviceware Performance

Convincing results once again strengthen the market position.

Customer satisfaction leads to a recommendation of the Corporate Performance Management tool

Within its four peer groups, "EMEA-focused vendors", "Ad-hoc reporting-focused products", "Integrated performance management products" and "OLAP analysis-focused products", Serviceware Performance receives 21 top-ranks and further 45 leading positions. This proves that the comprehensive and flexible platform for planning, modeling, analysis and reporting once again achieves an outstanding set of results in this year’s The BI & Analytics Survey.

98% of Business Intelligence users would recommend the Corporate Performance Management Tool to others. This result is a great indicator of customer satisfaction with the vendor and its product.

Organizations using Serviceware Performance report on the following benefits:

  • faster and more accurate reporting
  • analysis and planning possibilities
  • improved data quality
  • increased employee satisfaction
  • better business decisions

About BARC

The Business Application Research Center (BARC) is a research and consulting institute for business software with a focus on the areas of business intelligence/analytics, data management, enterprise content management (ECM), customer relationship management (CRM) and enterprise resource planning (ERP).

BARC has conducted a continuous program of market research since 2000 and more than 15,000 verified professionals ensure these deep insights. BARC provides decision-makers with all the information they need to start a software selection project – from user experiences and checklists to expert advice. Its complete overview of the most important software vendors makes BARC data on The BI & Analytics an indispensable tool for anyone involved in selecting software.

The BARC BI & Analytics Survey 21

The BARC BI & Analytics Survey 21 is based on findings from the largest independent user survey of BI tools worldwide. The survey has been conducted from March to June 2020. The 2020 results can be viewed in the BARC BI & Analytics Survey 21. A total of 2,591 people took part in the survey.

Since 2014 our customers have been participating in this survey and we are glad that we could achieve once again great results and therefore also great customer feedback! Especially in challenging times like these, it is important for us to work closely with our customers.

The Survey includes 33 leading Bi & Analytics products and compares them on the basis of 36 different key figures such as business benefits, customer satisfaction, customer experience and ad-hoc query. More information is available at

Serviceware Performance: Some highlights at a glance

In the survey, software users were asked about their product selection and usage based on different criteria (KPIs). These include project success, business value, recommendation, vendor support, product satisfaction, ad-hoc query, analyses, self-service and flexibility.

Serviceware Performance at a glance:

  • 21 top ranks & 45 leading positions in 4 peer groups
  • 98 % recommendation rate
  • 97 % of customers rate the vendor support as excellent or good
  • 100 % customer satisfaction
  • 97 % of customers rate the price-to-value as excellent or good

Ensure the long-term growth of your business with BI-focused products 

BI-focused products target use cases such as standard reporting, ad-hoc reporting, analysis, advanced analytics and dashboarding. We enable our customers to properly leverage business intelligence and financial analytics for the entire enterprise.

Partner up with Serviceware for your new BI project with Oracle technologies or find out how to best migrate your Essbase environment. A comparison to our competitors shows: Serviceware Performance is the vendor with the highest customer satisfaction and the best customer experience in the peer group "Integrated performance management products".

Highest customer satisfaction in the peer group integrated performance management products for Serviceware Performance.
Graphic: BARC

What our customers are saying

It is something special for us every time our customers rate us. Here you can find some of our customers' comments from this year's BARC's The BI & Analytics Survey.

Valuable customer quotes in the BARC's BI and Analytics survey 21 for Serviceware Performance.

Graphic: BARC

Your benefits with Serviceware Performance

Increase business performance and align projects and operations to your strategic goals. Serviceware Performance enables a completely new approach to performance management that seamlessly links your company’s finances to your projects and strategy.

  • Gain a better understanding on how your company is performing at any time
  • Keep costs under control and discover new opportunities
  • Develop realistic plans to achieve your business objectives
  • You can rely on a single data base and an integrated approach

With Serviceware Performance, you transform data into valuable information to support your decisions and drive your company’s success.

Analyses and reports from every perspective

Analyses and reports from every perspective of your business with Serviceware Performance.


Serviceware Performance covers different business areas

Serviceware Performance uses modern technologies and combine pre-configured components with indivual, tailor-made elements. Competent consultants and state of the art support ensure that your application runs the way you expect. You benefit from mature ad-hoc analysis and reporting solutions that have been tried and tested in countless installations across various industries all over the world. Our partnerships with major technology leaders ensure that your investments have a solid foundation.

In which business unit may we support you? For a free consultation just leave us a short note in the form above and we will get back to you immediately.

Fill out the form to gain access to the Serviceware Performance highlights document in BARC's The BI & Analytics Survey 21!