Serviceware Performance receives 34 top-ranks in BARC's The Planning Survey 22!

Serviceware strengthens its position as an effective planning and analytics vendor

Again Serviceware Performance achieved brilliant customer ratings in the world's largest independent user survey of planning and budgeting software with 34 top positions and 30 leading positions in four peer groups.

BARC's The Planning Survey 22 is based on findings from the world’s largest and most comprehensive survey of planning software users. A total of 1,325 people responded to the survey with 1,104 answering a series of detailed questions about their use of a product. Altogether, 19 products (or groups of products) are analyzed in detail. Serviceware Performance achieved consistently high ratings across all the KPIs (BARC key figures).

Participating for the second time in BARC’s Planning Survey, Serviceware’s effective planning and CPM platform convinced again with an outstanding set of results in several important KPIs: great vendor and implementer support, ease-of-use as well as a high customer satisfaction level.

Companies that use Serviceware Performance benefit from an improved integration of planning with reporting and analysis, increased transparency of planning and reduced planning complexity. Overall, these benefits lead to a better quality of planning results for many customers.

BARC's The Planning Survey 22 examines user feedback on planning product selection and usage across 33 criteria (KPIs) including business benefits, project success, business value, recommendation, customer satisfaction, customer experience, planning functionality and competitiveness. The survey was conducted by BARC from November 2021 to February 2022. Further information is available at www.bi-survey.com.

In addition to BARC's The Planning Survey, BARC also conducts an annual Business Intelligence (BI) survey. Serviceware Performance has achieved top rankings in Vendor and Implementer Support for several years.

Serviceware Performance:
Some highlights at a glance

• 34 Top Ranks & 30 Leading Positions in 4 Peer Groups
• 97% Recommendation Rate
• 94% Customer Satisfaction
• 92% Satisfaction Vendor Support 

About BARC

The Business Application Research Center (BARC) is a research and consulting institute for business software with a focus on the areas of business intelligence/analytics, data management, enterprise content management (ECM), customer relationship management (CRM) and enterprise resource planning (ERP).

BARC analysts have been supporting companies for 20 years in strategy, organization, architecture and evaluation questions in these areas. BARC analysts combine market, product and implementation knowledge. The know-how basis is the market analyses and product comparison studies that have been continuously carried out for years and ensure a comprehensive detailed knowledge of the scope of services of all market-relevant software providers, the latest developments and best practices.

Ensure the long-term growth of your business with BI-focused Products

Besides planning and performance management, BI-focused products target use cases such as standard reporting, ad hoc reporting, analysis, advanced analytics and dashboarding. We enable you to properly leverage business intelligence and financial analytics for your entire enterprise.

Partner up with Serviceware for your new BI project with Oracle technologies or find out how to best migrate your Essbase environment.

Awarded in:

Graphic: BARC

Your benefits with Serviceware Performance

Increase business performance and align projects and operations to your strategic goals. Serviceware Performance enables a completely new approach to performance management that seamlessly links your company’s finances to your projects and strategy.

With Serviceware Performance, you transform data into valuable information to support your decisions and drive your company’s success.

What our customers are saying

It is something special for us every time our customers rate us. Here you can find some of our customers' comments from this year's BARC Planning Survey.

Fill out the form to gain access to the Serviceware Performance highlights document in BARC's The Planning Survey 22!