Serviceware strengthens its position as an effective planning and analytics vendor in the DACH region

Serviceware Performance has achieved excellent customer ratings in the world's largest independent user survey of planning and budgeting software with 37 top positions and 26 leading positions in three peer-groups.

The “Planning Survey 20” is based on findings from the world’s largest and most comprehensive survey of planning software users. A total of 1,406 people responded to the survey with 1,211 answering a series of detailed questions about their use of a product. Altogether, 23 products (or groups of products) are analyzed in detail. Serviceware Performance achieved consistently high ratings across all the KPIs (BARC key figures).

It is the first time Serviceware has participated in BARC's The Planning Survey with its planning solution Serviceware Performance (known as cubus outperform). The leading platform for planning, modeling, analysis and reporting convinced the growing customer base with a first-class overall package: quality and flexibility of the solution for specialist areas, excellent service supported by a reliable and innovative business partner.

Companies that use Serviceware Performance benefit from an improved integration of planning with reporting and analysis, increased transparency of planning and reduced planning complexity. Overall, these benefits lead to a better quality of planning results for many customers.

The Planning Survey 20 examines user feedback on planning product selection and usage across 30 criteria (KPIs) including business benefits, project success, business value, recommendation, customer satisfaction, customer experience, planning functionality and competitiveness.

In addition to The Planning Survey, BARC also conducts an annual Business Intelligence (BI) survey. Serviceware Performance has been for many years the winner in Vendor Support and therefore Support Champion. A 100% recommendation rate speaks for itself.

Here you can download Serviceware Performance's highlights of BARC's BI Survey 19:

About BARC

The Business Application Research Center (BARC) is a research and consulting institute for business software with a focus on the areas of business intelligence/analytics, data management, enterprise content management (ECM), customer relationship management (CRM) and enterprise resource planning (ERP).

BARC analysts have been supporting companies for 20 years in strategy, organization, architecture and evaluation questions in these areas. BARC analysts combine market, product and implementation knowledge. The know-how basis is the market analyses and product comparison studies that have been continuously carried out for years and ensure a comprehensive detailed knowledge of the scope of services of all market-relevant software providers, the latest developments and best practices.

The Planning Survey 20

"The Planning Survey 20" was conducted by BARC from November 2019 to February 2020. A total of 1,406 participants worldwide answered the survey on the selection and use of their planning tools. It includes the analysis of 23 leading planning products and compares them on the basis of 30 different key figures such as business value, customer satisfaction, customer experience and planning functionality. Further information is available at www.bi-survey.com.

Serviceware Performance: Some highlights at a glance

In the survey, software users were asked about product selection and usage based on 30 criteria (KPIs). These include business benefits, project success, business value, recommendation, customer satisfaction, customer experience, planning functionality and competitiveness.

Serviceware Performance at a glance:

     37 Top Ranks & 26 Leading Positions in 3 Peer-Groups

   100 % Recommendation

    100 % Vendor Support

    100 % Customer Satisfaction

      98 % Price-to-value

What our customers are saying

It is something special for us every time our customers rate us. Here you can find some of our customers' comments from this year's BARC Planning Survey.

Graphic: BARC

Your benefits with Serviceware Performance

Increase business performance and align projects and operations to your strategic goals. Serviceware Performance enables a completely new approach to performance management that seamlessly links your company’s finances to your projects and strategy.

With Serviceware Performance, you transform data into valuable information to support your decisions and drive your company’s success.

Serviceware Performance covers different business areas

Financial performance management covers the complete spectrum of management information systems, analytics, reporting, planning and simulation. Project performance management focuses on  IT and R&D performance management,  project and project portfolio management. Strategy implementation centers on execution of your long term corporate goals.

Serviceware Performance use modern technologies and combine pre-configured components with individual, tailor-made elements.

Competent consultants and state of the art support ensure that your application runs the way you expect.

You benefit from mature performance management solutions that have been tried and tested in countless installations across various industries.

Our partnerships with major technology leaders ensure that your investments have a solid foundation.

In which business unit may we support you? Arrange a free consultation with us! 

Service according to your expectation

If you are keen on professional collaboration in software introduction projects, Serviceware is the right choice. Drawing on our proven methodology whether waterfall model or agile approach, we support you in each implementation and deployment phase as well as during production.

Do you need an expert to handle the whole project for you? Or do you just need a guide that is available as a couch in certain phases in order to make sure that you are on the right track? Give us a call! The services of our consulting and service team are available to you on demand.

To guarantee the success of your application, you need good software, a precise implementation and reliable support. Over the years, we have developed tried-and-tested methods to steer your project to success.

Whatever challenges you are facing, together we will find your perfect solution.

Which project may we plan with you?

See for yourself whether our results in BARC’s The Planning Survey 20 are eligible. Arrange a free consultation with us now!

Get to know us

Here you get an insight into Serviceware and its planning solution Serviceware Performance

Join our webinar "Escape from Excel Hell"

We all know the scenario: You need a software solution that enables you enter data, calculate and generate simple reports and graphics - and you need to find it fast.

The answer seems simple: We do it in Excel.

But with the increasing number of users, the growing volume of data, the limited documentation options, data manipulation and the lack of management of access rights, one quickly reaches the limits of an Excel solution. Both the complexity and the amount of work are constantly increasing - welcome to Excel hell!

Use our webinar "Escape from Excel Hell" and learn how to get the advantages of Excel in terms of easy and intuitive use and how to combine them with the advantages of a database-driven application. We will show you the way out of Excel Hell!

Date: Tuesday, August 18, 2020
Time: 4 PM - 4:45 PM (CEST)
Speaker: Oliver Braun
Language: English