Serviceware Performance receives 30 top-ranks in BARC's The Planning Survey 21!

The results speak for themselves

 Download Serviceware Highlights in BARC's The Planning Survey 21!


Serviceware Performance results in The BARC's Planning Survey 21.


Serviceware strengthens its position as an effective planning and analytics vendor 

Again Serviceware Performance achieved brilliant customer ratings in the world's largest independent user survey of planning and budgeting software with 30 top positions and 39 leading positions in four peer groups.

BARC's The Planning Survey 21 is based on findings from the world’s largest and most comprehensive survey of planning software users. A total of 1,422 people responded to the survey with 1,151 answering a series of detailed questions about their use of a product. Altogether, 21 products (or groups of products) are analyzed in detail. Serviceware Performance achieved consistently high ratings across all the KPIs (BARC key figures).

Participating for the second time the leading platform for planning, analysis and reporting convinced the growing customer base with a first-class overall package: great implementer support, ease-of-use as well as high satisfaction level.

Companies that use Serviceware Performance benefit from an improved integration of planning with reporting and analysis, increased transparency of planning and reduced planning complexity. Overall, these benefits lead to a better quality of planning results for many customers.

BARC's The Planning Survey 21 examines user feedback on planning product selection and usage across 29 criteria (KPIs) including business benefits, project success, business value, recommendation, customer satisfaction, customer experience, planning functionality and competitiveness.

In addition to BARC's The Planning Survey, BARC also conducts an annual Business Intelligence (BI) survey. Serviceware Performance has achieved top rankings in Vendor and Implementer Support for several years.

Here you can download Serviceware Performance's highlights of BARC's The BI & Analytics Survey 21:

Serviceware Performance in BARC's The BI & Analytics Survey 21


About BARC

The Business Application Research Center (BARC) is a research and consulting institute for business software with a focus on the areas of business intelligence/analytics, data management, enterprise content management (ECM), customer relationship management (CRM) and enterprise resource planning (ERP).

BARC analysts have been supporting companies for 20 years in strategy, organization, architecture and evaluation questions in these areas. BARC analysts combine market, product and implementation knowledge. The know-how basis is the market analyses and product comparison studies that have been continuously carried out for years and ensure a comprehensive detailed knowledge of the scope of services of all market-relevant software providers, the latest developments and best practices.


BARC's The Planning Survey 21

BARC's The Planning Survey 21 was conducted by BARC from November 2020 to February 2021. A total of 1,422 participants worldwide answered the survey on the selection and use of their planning tools. It includes the analysis of 21 leading planning products and compares them on the basis of 29 different key figures such as business value, customer satisfaction, customer experience and planning functionality. Further information is available at


Serviceware Performance: Some highlights at a glance


KPI results of Serviceware Performance.    30 Top Ranks & 39 Leading Positions in 4 Peer Groups

Satisfaction of Serviceware Performance implementer support.   92 % Satisfaction Implementer Support 

Satisfaction of Serviceware Performance ease of use.    92 % Satisfaction Ease of use 

Customer satisfaction results of Serviceware Performance.    92 % Customer Satisfaction



Ensure the long-term growth of your business with BI-focused Products 

Besides planning and performance management, BI-focused products target use cases such as standard reporting, ad hoc reporting, analysis, advanced analytics and dashboarding. We enable you to properly leverage business intelligence and financial analytics for your entire enterprise.

Partner up with Serviceware for your new BI project with Oracle technologies or find out how to best migrate your Essbase environment. A comparison to our competitors shows: Serviceware Performance (known as cubus) is the most competitive vendor with the highest customer satisfaction.


In category business software Serviceware Performance achieved highest customer satisfaction in BARC's The Planning Survey 21.

Graphic: BARC


What our customers are saying

It is something special for us every time our customers rate us. Here you can find some of our customers' comments from this year's BARC Planning Survey.




Your benefits with Serviceware Performance

Increase business performance and align projects and operations to your strategic goals. Serviceware Performance enables a completely new approach to performance management that seamlessly links your company’s finances to your projects and strategy.


Gain a better understanding on how your company is performing at any time
Keep costs under control and discover new opportunities
Develop realistic plans to achieve your business objectives
You can rely on a single data base and an integrated approach

With Serviceware Performance, you transform data into valuable information to support your decisions and drive your company’s success.


Get to know us

Here you get an insight into Serviceware and its planning solution Serviceware Performance


Fill out the form to gain access to the Serviceware Performance highlights document in BARC's The Planning Survey 21!

Learn more about the evaluations and results of Serviceware Performance in comparison to 21 other software vendors.