About the webinar
Using Benchmarking to Drive Cost Optimization in ITFM
Benchmarks are the icing on the cake of any IT service provider. Loved by some as an important tool for determining the position of their own organization and spurned by others as an unnecessary, time-consuming procedure.
Systematic benchmarking shows you where your portfolio stands in direct comparison with your competitors. Identify untapped optimization potential and close performance gaps.
In this webinar, we’ll provide you with a holistic insight into effective benchmarking. We’ll discuss advantages and disadvantages and show you best practices so that you can come up with meaningful benchmarks easily, quickly and with little effort.
Expect to gain valuable insights on these topics:
- Idea of benchmarking
- Typical applications and scenarios
- Challenges and risk of misinterpretation
- Benefits of regular benchmarks
- Best Practices
- Provider selection and procedure
- Management of benchmark data and benchmark catalogs
- Normalize service costs to compare the right data and content with each other
- Standardize KPIs and cost models for quick and easy benchmarks
