Webinar

Steering your Way to Dispute Resolution Mastery

Calendar
January 15, 2024
12:15 pm - 1:00 CET, 11:15 am - 12 noon BST

Can't attend live? Register anyway and we'll send you a link to the recording as soon as it's available.

Register for the webinar

About the webinar

How to transform your dispute management into an efficient and streamlined process that ensures quick resolutions and maintains a healthy cash flow.

No more searching for and allocating invoices, receipts for disputes and the associated communication.
Dispute management costs time and money. Disputes reduce customer satisfaction and worsen communication with the customer.
The good news is that disputes can be recorded, categorized and resolved quickly and easily in a structured process - even semi-automated with the help of AI.
From order to invoice, many disputes are avoidable, some are unfortunately unavoidable, which is why dispute management always makes sense.


In this webinar, we will shed light on the different types of disputes, from price disputes to double billing, and where expenses can be reduced. We will guide you through the neuralgic points in the dispute management process: from data integration, data access and data ownership to user-friendly recording of disputes, the assignment of invoices to orders and clear identification of the problem when the customer says “The total is not correct”.
 
Explore your roadmap to more cash flow in dispute resolution:
  • Solution approach supported by AI
  • Dispute resolution process: Order-to-invoice
  • Demo

Speakers

Fabian Mergens

Fabian Mergens

Senior Consultant, Strategic Service Consulting GmbH

Sascha Wolters

Sascha Wolters

Senior Enterprise Solution Engineer, Serviceware SE

Christoph Tilsner

Christoph Tilsner

Senior Consultant, Strategic Service Consulting GmbH