ANALYST Report

The top providers of ITFM and TBM solutions in D/A/CH 2024

Vendor Selection Matrix

Serviceware is leader in the „VENDOR SELECTION MATRIX™ IT Financial Management and Technology Business Management Solution“ for upper midmarket companies and enterprises in DACH 2024.

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Market Leader
Recommendation Index
Customer Satisfaction
Price Versus Value

Key takeaways:

  • The top 3 investment trends for ITFM and TBM in 2024 are
    1. AI, data analytics and automation
    2. Cloud cost management (FinOps)
    3. Hybrid Cloud strategies 

  • The top 5 criteria when choosing an ITFM/TBM solution are: 
    1. Broad feature set
    2. Robust and reliable
    3. Local vendor support
    4. Easy to use
    5. Easy to customize
  • Serviceware is the overall winner of the study and receives the best ratings in the following categories: 
    1. Recommendation Index
    2. Customer satisfaction
    3. Value for money