The top providers of ITFM and TBM solutions

Serviceware is leader in the „VENDOR SELECTION MATRIX™ IT Financial Management and Technology Business Management Solution“ for upper midmarket companies and enterprises in DACH 2024.

Key takeaways:

The top 3 investment trends for ITFM and TBM in 2024 are:
1. AI, data analytics and automation
2. Cloud cost management (FinOps)
3. Hybrid Cloud strategies
The top 5 criteria when choosing an ITFM/TBM solution are:
1. Broad feature set
2. Robust and reliable
3. Local vendor support
4. Easy to use
5. Easy to customize

Serviceware is the overall winner of the study and receives the best ratings in the following categories:

Recommendation Index
Customer satisfaction
Value for money

The top providers of ITFM and TBM solutions in D/A/CH 2024

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Key takeaways: