Key takeaways:
The top 3 investment trends for ITFM and TBM in 2024 are:
- AI, data analytics and automation
- Cloud cost management (FinOps)
- Hybrid Cloud strategies
The top 5 criteria when choosing an ITFM/TBM solution are:
- Broad feature set
- Robust and reliable
- Local vendor support
- Easy to use
- Easy to customize
Serviceware is the overall winner of the study and receives the best ratings in the following categories:
- Recommendation Index
- Customer satisfaction
- Value for money
