The top providers of ITFM and TBM solutions in D/A/CH 2024

The top providers of ITFM and TBM solutions

Serviceware is leader in the „VENDOR SELECTION MATRIX™ IT Financial Management and Technology Business Management Solutions“ for upper midmarket companies and enterprises in DACH 2024.

Market Leader
Recommendation Index
Customer Satisfaction
Price versus Value

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Key takeaways:

The top 3 investment trends for ITFM and TBM in 2024 are: 

  • AI, data analytics and automation
  • Cloud cost management (FinOps)
  • Hybrid Cloud strategies 

The top 5 criteria when choosing an ITFM/TBM solution are: 

  • Broad feature set
  • Robust and reliable
  • Local vendor support
  • Easy to use
  • Easy to customize

Serviceware is the overall winner of the study and receives the best ratings in the following categories: 

  • Recommendation Index
  • Customer satisfaction
  • Value for money